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Frequently Asked Questions

Coordinators: Our new site seems to be creating a hiccup with the submission form. If you’re having trouble, please try these steps:

  1. Log completely out of your BTFE.com account using the Log Out button up by the search bar.
  2. Clear your browser history – if you are unfamiliar w/ this step, search “how do I clear my browser history” in your search engine for instructions.
  3. Log back in to BTFE.com.

If you are still having difficulty, please restart your computer and try another browser such as FireFox, Chrome or IE 10.

Box Tops Program

  • What are the different types of Box Tops?

    There are four types of Box Tops. Be sure to check out the Get Started page for more details.
    1. Box Tops Clips – these are found on hundreds of product packages and are worth $.10 for your school.
    2. Bonus Certificates –Look for these primarily in stores on specially marked packages and at checkout printed on a receipt. These vary on value based on the promotion. Bonus codes begin with the letter A.
    3. eBox Tops Codes – Occasionally, you may come across a printed 16 digit eBoxTops code. This must be redeemed online for your school to receive credit.
    4. Bonus eBox Tops – When you are a member of BTFE.com and participate in your grocers loyalty card program, you can earn Bonus eBox Tops . These electronic bonuses are automatically credited to your school.
  • Can I submit a damaged Box Tops Clip?

    It’s very important that each Box Tops clip has a clearly visible product acronym and expiration date. If we are unable to read the acronym or expiration date, we cannot accept the clip. Additionally, expired Box Tops are not accepted. If the expiration date only shows a year that is in the future, we will accept it. And remember, clipped Box Tops don’t need to be trimmed perfectly – you can cut them neatly or just tear them off the package.
  • How much is a Box Tops for Education clip worth?

    Each Box Tops Clip is worth 10 cents for your school. Occasionally, Bonus Box Tops or Bonus eBoxTops of a different value are issued for special promotions.
  • How do I submit my Box Tops?

    Unless you are the school Coordinator, all you need to do is send them to school before they expire! It’s always helpful if you can divide your Box Tops clips in bundles of 50. If you are the School Coordinator, please visit the Submitting Box Tops page for step by step directions.
  • Where can I get more information on becoming a Coordinator?

    Box Tops Coordinators are the amazing volunteers who help make the program successful in each school. To find out more about what a Coordinator does, visit the About Coordinators page. If you are interested in becoming a Coordinator, talk to your school administrator first. Then upgrade your profile to be a coordinator.
  • How do I register my school for Box Tops for Education?

    We can only accept a request to participate in Box Tops for Education from a School Administrator. Please have your School Administrator call our customer service, 1-888-799-2444. To see the eligibility requirements, visit our Official Rules page.
  • How do I find my school ID?

    Your school ID is a six-digit number and can be found in the green box on the Coordinator Home Page, About Box Tops and the Coordinator Resource Center.
  • What do I do if my school doesn't appear when I searched for it?

    If you believe your school participates in the program, please try searching by the school's zip code. If your school is not currently enrolled in Box Tops for Education, ask your school administrator to enroll in the program by calling 1-888-799-2444.

My Account

  • How do I change my personal information?

    Make sure you are logged in, then click on My Account at the top of the page; Within your account, click on "Personal Information" to edit your settings. Click on My Account at the top of any page.
  • How do I change the school I’m supporting?

    Make sure you are logged in, then click on My Account at the top of the page; Within your account, click on "Personal Information" to edit your settings. Click on My Account at the top of any page to change the school you support.

School Earnings

  • How much money can my school earn with Box Tops for Education?

    Each eligible school may earn up to $20,000 cash per year beginning on March 2 of every year from the Clip program. There are no maximum annual earning limits for schools earning eBoxTops or Bonus Box Tops.
  • What can my school do with the money it earns from Box Tops for Education?

    Your school can use the money for anything it needs! Computers, books, and playground equipment are just some of the ways schools have chosen to use the funds raised through Box Tops for Education.
  • How does my school get paid for Box Tops earnings?

    Schools are issued checks twice each year, in December and April. The December check includes all Box Tops earnings accrued from March 2 to November 1 totaling $20.00 or more. If the total is less than $20.00, this amount will be carried over and paid in the April check. The April check includes Box Tops earnings accrued from November 2 through March 1.

    Please note that checks are mailed to the school and issued to the School Administrator. Checks cannot be sent to any other address or addressed to any other person including the PTO, PTA, or directly to a Coordinator.
  • When will my school receive payment for its earnings?

    Checks are mailed first class twice per year at the end of December and end of April. Please check with your school Administrator to see if they have received the check.
  • How long does it take to see my submission on the site?

    Please allow one month for the processed submission and earnings to show on the site.

Savings/Coupons

  • How do I print my own coupons?

    Check the “Clip Coupon” box next to each coupon you want, then click "Print Clipped" at the bottom of the screen and take the coupons to your local grocery store. If this is your first time printing online coupons, you'll need to install a small application that allows our website to communicate with your computer. Click "Yes" when the install window appears.
  • Will my grocery store accept these coupons?

    Every store is different about what coupons they accept. Before presenting coupons at your local grocery store, please check with the store's manager or customer service desk.