Frequently Asked Questions

Box Tops Program
  • Does my school have to participate in every part of the Box Tops for Education Program?
    Being involved with Box Tops for Education is completely voluntary. No school is required to participate in Box Tops or any or all of its program components. However, only schools that participate are eligible to receive donations from General Mills. Participating schools receive donations to the extent that they take part in Box Tops for Education opportunities.
  • How much money can my school earn with Box Tops for Education?
    Each eligible school participating in the Box Tops for Education program may earn up to, but not more than, $20,000 cash per year (beginning on March 2 of every year) from the Clip program. There are no maximum annual earning limits for schools for eBoxTops credits or Bonus Box Tops. However, individual eBoxTops programs may have independent consumer earning limits based on transactions or activities.
  • How can I earn cash for my school through the Box Tops program?
    The Box Tops program has three main components through which you can earn cash for your school: Box Tops Coupons - Clip Box Tops coupons from hundreds of participating products found in your local grocery store and send them to your school. Your school earns 10¢ for each Box Top redeemed. Learn more about clipping Box Tops. Box Tops Marketplace® - Shop online at your favorite stores like JCPenney and Lands' End through the Box Tops for Education Marketplace. Your school earns eBoxTops with each qualifying purchase at no additional cost to you. Learn more about the Box Tops Marketplace. Bonus opportunities – Enter sweepstakes and participate in other promotions to earn even more cash for your school! Learn more about this month's bonus opportunities.
  • What can my school do with the money it earns from Box Tops for Education?
    Your school can use the money for anything it wants. Computers, books, playground equipment and classroom parties are just some of the ways schools have chosen to use the funds raised through Box Tops for Education.
  • How much money has Box Tops for Education given to schools?
    Box Tops for Education has contributed over $525 million to participating schools since the launch of the program in 1996.
  • How does my school get paid for Box Tops earnings?
    Schools are issued two checks per year, in December and April. The December check includes all Box Tops earnings accrued from March 2 to November 1 totaling $20.00 or more. (If the total is less than $20.00, this amount will be carried over and paid in the April check.) The April check includes Box Tops earnings accrued from November 2 through March 1.
  • How do I track our school earnings?
    Go to the School Earnings section, where you'll find your school's earnings to date for each component of the Box Tops program. While earnings accrue continually, checks are issued only twice each year on December 15 and April 15. Please note that it can take six to eight weeks for submissions and earnings to be reflected in your account. For details, see the Your School FAQ section towards the bottom of this page.
  • What are eBoxTops?
    eBoxTops, like physical Box Tops, are worth 10¢ each for your school. However, instead of clipping these Box Tops and sending them into your school, eBoxTops are awarded electronically to your school earnings at BTFE.com and will be included in your school's next Box Tops check amount.
  • How can I earn eBoxTops?
    You can earn eBoxTops by shopping through the Box Tops Marketplace, or through other various online programs including sweepstakes and grocery retailer programs. Each participating retailer at the Marketplace has agreed to donate a certain number of eBoxTops for every qualifying $10 purchase a Box Tops member makes through BTFE.com. You may earn partial eBoxTops, depending on the amount each retailer has agreed to give back to your school. Check BTFE.com for the latest online sweepstakes and local grocery retailer program. (link to both sweeps area of site and Local Bonus Finder.)
  • What happened to the Online Power Earner program?
    In an effort to simplify our online earning component and bring you more deals and bonus offers, we have closed the Online Power Earner Program as of 05/29/13.
  • I don’t see a promotion I saw a few days ago. Did it move somewhere else?
    Box Tops promotions change regularly. However, every promotion that is currently active will always be listed on the Bonus Box Tops page. If a promotion no longer appears, it has ended or expired.
Clipping Box Tops
  • Which products participate in the Box Tops for Education program?
    Box Tops are found on hundreds of participating products throughout your grocery store. Although Box Tops coupons appear on most participating brands' sizes and flavors, there are some exceptions. For the most current information, see the complete list of Participating Products
  • How much are Box Tops for Education coupons worth?
    Each Box Tops coupon is worth 10 cents for your school. Occasionally, Bonus Box Tops or Bonus eBoxTops of a different value are issued for special promotions.
  • What are Bonus Box Tops or Box Tops Certificates?
    Occasionally, participating brands may carry Bonus Box Tops on packaging. Bonus Box Tops may be a different value than regular Box Tops coupons. Box Tops Bonus Certificates may be obtained from any number of sources. The value appears on the certificate.
  • Can I turn in expired Box Tops for Education coupons?
    Expired Box Tops, or those that have been photocopied or otherwise reproduced, are not accepted.
  • How does my school get paid for the Box Tops coupons I collect?
    In order for your school to receive an earnings check that includes a total from clipped Box Tops coupons, you must submit your school’s collected Box Tops coupons to Box Tops for Education. Package and mail the Box Tops coupons following the instructions in the Submit Your Box Tops section. You may make as many submissions as you wish during the school year. However, checks will only be issued twice each year, on or around December 15 and April 15.
  • How do I track my school's earnings from clipping Box Tops?
    Go to the School Earnings section, where you'll find your school's earnings to date for each component of the Box Tops program. Please note that it can take six to eight weeks for submissions and earnings to be reflected in your account. For details, see the Your School FAQ section towards the bottom of this page.
  • Can I staple Box Tops to collection sheets?
    Please do not use staples to attach Box Tops to collection sheets. However, you may use staples to attach collection sheets together.
  • How do I submit collection sheets?
    Leave the Box Tops on the collection sheets. Please submit collection sheets in groups of 50 Box Tops (e.g., a stack of five 10-count collection sheets, a stack of two 25-count collection sheets).
  • May I submit ripped or torn Box Tops?
    Yes, as long as the expiration date is clear.
Box Tops Marketplace
  • What is the Box Tops Marketplace?
    The Box Tops Marketplace(R) allows you to earn cash for your school when you shop online. Start at the Box Tops Marketplace at boxtops4education.com. Click on the link to any one of the more than 300 online stores; you'll be automatically sent to that store's website. Shop and check out as you normally would and a portion of your qualifying purchase is donated to your school.
  • How does it work?
    To shop at the Marketplace, first you need to sign up online and designate a school to support. Once you’ve signed up, simply start your online shopping at the Marketplace and you can earn up to 15 eBoxTops for your school with every $10 you spend. Finally, be sure that "cookies" are enabled on your Internet browser. Cookies are necessary to accurately track your purchases from participating stores. If you set your Internet browser to disable or reject cookies, we will not be able to track and confirm your purchases and make the proper donation to your school. By default, cookies are enabled in major Internet browsers, including Microsoft® Internet Explorer, Mozilla®, Firefox and AOL®. For more information about cookies, consult the "Help" function of your Internet browser.
  • Do I need to start at the Box Tops Marketplace every time I shop in order to earn cash for my school?
    Yes. In order to ensure that all of your purchases are credited to your designated school, you must start at the Box Tops Marketplace before making a purchase. If you don't start at the Box Tops Marketplace, your designated school will not receive credit for your purchase.
  • What if I forget to shop through the Box Tops Marketplace?
    Purchases made online that don't originate through the Box Tops Marketplace will not be credited to your designated school. To ensure that your school earns cash every time you shop online, be sure to always start at the Box Tops Marketplace. Bookmark the page or place it in your browser's favorites to make it easier to remember.
  • Do I pay more for purchases made through the Box Tops Marketplace?
    No. There are no extra fees when you shop through the Box Tops Marketplace. Prices are set by the individual stores and are the same whether you make your purchase through the Box Tops Marketplace or directly from store web sites. You'll have access to sale prices, promotions and deals just like any online shopper. In addition, many stores may offer special sales and promotions just for Box Tops supporters on the Deals & Discounts page.
  • How do I track purchases I've made through the Box Tops Marketplace?
    Log in to the Box Tops website and go to the School Earnings section. Here you’ll find your earnings and your school’s earnings. After you make a purchase through the Box Tops Marketplace you will receive a confirmation email of your purchase and your earnings on the website will be updated with a ‘pending’ status, both within five business days of the date of your transaction. Your earnings will remain in ‘pending’ status for a 60-day period. During this time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated.
  • What should I do if a purchase I've made isn't reflected in my Marketplace earnings?
    We're committed to making sure that your purchases help support your designated school. If you've made a purchase and don't see it reflected in your earning totals, first determine how long it's been since your purchase was made. Because of the way some stores report data to Box Tops, it can take up to five days for information to be posted to your account. Please note we will update your earnings account with your pending earnings within five business days following a transaction. Your earnings will remain in pending status for up to 60 days. After 60 days your earnings will become confirmed and your school earnings will be updated. If you feel that a donation has not been credited to your designated school after 60 days from the date of purchase, please let Box Tops know so we can investigate. We want to ensure that your school receives the correct donation for your qualifying purchases.
  • Are there any types of purchases that won't result in a donation to my school?
    eBoxTops donations and qualifiers for purchases made at the Box Tops Marketplace vary by store and are clearly listed. Donations are most often calculated excluding sales taxes, shipping costs, gift certificates, packaging or handling fees, gift-wrapping fees, governmental fees and certain other charges. If you have questions regarding the restrictions at a particular store, click on its logo at the Marketplace and then click on “see restrictions” to see details specific to that store.
  • What if I return something purchased through the Box Tops Marketplace?
    Each store has different rules regarding merchandise returns. However, when you purchase an item and your school receives a donation based on that purchase, that donation will be deducted from a future payment to your school if you return your purchase.
  • My kids attend different schools. Can I support multiple schools with the Box Tops Marketplace?
    You can only designate one school to receive the donation from any given purchase; in other words, purchases made from a retailer in a single online shopping “trip” cannot be divided among schools. However, you can easily change your designated school whenever you wish. To change your school, click on My Profile at the top of the page. To switch back to the previous school, or to shop for another school, follow these same steps. Using this method, you can rotate between two or more schools as often as you like.
  • We have relatives in another state. Can they earn cash for my school through the Marketplace?
    Yes! This is actually one of the easiest ways to get others to help make a difference for your school. Friends, relatives or even businesses can shop to support any school, whether it's in the next state or across the country. All they need to do is sign up online at the Box Tops website with your school's name and state or ZIP code. Once registered, every qualifying purchase they make through the Box Tops Marketplace will earn cash for your school.
  • What if I'd like to shop at a store not listed in the Box Tops Marketplace?
    We hope that you'll find your favorite stores at the Box Tops Marketplace, but there are some that don't participate. Purchases made at stores outside the Box Tops Marketplace will not benefit your school. We encourage you to shop at stores that are part of the Box Tops Marketplace so that your purchases will benefit your designated school.
  • I recently made a purchase through the Box Tops for Education Marketplace. Will I still get credit for my Marketplace purchases?
    Yes, purchases made through the Marketplace on or before July 31, 2014 will be confirmed approximately 60 days after the purchase. Your earnings will remain in ‘pending’ status for a 60-day period. During that time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated. The funds from those earnings will be included in the December check distribution to schools.
  • Will I still be able to see my school’s Marketplace earnings on the Box Tops website after August 1, 2014?
    Yes. Marketplace earnings will remain part of your 2014-2015 and 2015-2016 earnings summaries. However, after these earning periods Marketplace will no longer be included as part of any earnings summaries.
Bonus Box Tops
  • What kinds of promotions does Box Tops run?
    Box Tops runs lots of different kinds of promotions, including sweepstakes, contests, coupons, Bonus Box Tops offers, Marketplace deals and discounts, grocery retailer programs, special partner offers and more. To see all current bonus opportunities, or to find local promotions and events in stores near you, visit the Bonus Box Tops page. Find Marketplace Deals & Discounts in the Marketplace section. And click the Coupons link at the bottom of every page for this month’s money-saving coupons. All of these promotions change continually, so check back often to see what’s new!
  • I don’t see a promotion I saw a few days ago. Did it move somewhere else?
    Box Tops promotions change all the time. However, every promotion that is currently active will always be listed on the Bonus Box Tops page. If a promotion no longer appears, it has ended or expired.
  • How are the winners determined in a Box Tops sweepstakes?
    Selection process and other details may vary by event and are provided in the Official Rules for each contest or sweepstakes. Look for the Rules link on the sweepstakes entry page.
  • How does my school get Box Tops if I win a sweepstakes?
    Schools are awarded eBoxTops electronically. It may take 4 to 6 weeks for these eBoxTops winnings to appear on your school’s earnings page.
Coupons
Your School
  • How does Box Tops calculate my school's earnings?
    As a Coordinator, you must total all Box Tops coupons and Bonus certificates that have been collected by your school and submit them to Box Tops for Education. Schools will be credited 10¢ for each Box Top coupon and the face value of each Bonus Box Top submitted. For eBoxTops earned through the Box Tops Marketplace, the amount of the donation to your school varies depending on the merchant and depending on the item or service purchased.
  • How much has my school earned through Box Tops?
    On the School Earnings page you can see your school’s earnings for the current school year as well as the past five years. Keep in mind that this year’s earnings total may not reflect all recent earnings, due to submissions and reporting schedules
  • Can I see my school's earnings compared to other schools?
    Yes. To see how your school compares to schools in your area, your state and across the nation, visit the School Earnings section.
  • How do I change my personal information?
    Click on My Profile at the top of any page.
  • How do I change the school I am supporting through the Box Tops website?
    The School Earnings page indicates the name of the school you are currently supporting. To change your designated school, click on My Profile at the top of any page.
  • When will my school receive payment for its earnings?
    Payments are made twice each school year, in December and April. Each payment will include amounts earned by schools from clipping Box Tops, shopping online through the Box Tops Marketplace s well as through bonus programs. The December payment will reflect the amounts earned from March 2 through November 1, and the April payment will reflect the amounts earned from November 2 through March 1. Schools that accrue total earnings of less than $20.00 from March 2 through November 1 will not be issued a December payment. Instead, those earnings will carry over and a payment will be issued for the entire school year (March 2 through March 1) to those schools in the April payment. It may take approximately 2-4 weeks for checks to arrive from the time they are sent out.
  • How is my school goal calculated?
    You can set your school’s goal on the School Goal page on the Coordinator website. If you do not set a goal for your school, Box Tops will automatically calculate a goal for your school: If your school's earnings last year were less than $1,000, your school's goal will be set at $1,000; if your school’s earnings last year were greater than $1,000, Box Tops will increase your school's goal by adding 20%. A realistic goal helps challenge schools to earn more!
  • How long does it take for earnings to show up on the site? I’ve submitted Box Tops but my submission isn’t reflected in the total.
    Physical Box Tops submissions may take up to 6 weeks to be credited to your account. Normally, a submission takes 1 to 3 weeks to be processed, but at busy times, such as just after a submission deadline, it can take 4 to 6 weeks. For example, if you mail a shipment on Jan 25th, it may not be received and accounted for by our processing center until early February.
  • When will purchases through Box Tops Marketplace show up in our earnings?
    After you make a purchase through the Box Tops Marketplace® you will receive a confirmation email of your purchase and your earnings on the website will be updated with a ‘pending’ status, both within five business days of the date of your transaction. Your earnings will remain in ‘pending’ status for a 60-day period. During this time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated.
  • What if I want to see earnings information for my school prior to the past five years?
    Call Box Tops for Education Customer Service at 1-888-799-2444. Our phone representatives can assist you.
  • Are the school rankings for this year updated every month?
    Yes. School rankings are updated monthly on the 15th.