Frequently Asked Questions

Box Tops Program
  • Does my school have to participate in every part of the Box Tops for Education Program?
    Being involved with Box Tops for Education is completely voluntary. No school is required to participate in Box Tops or any or all of its program components. However, only schools that participate are eligible to receive donations from General Mills. Participating schools receive donations to the extent that they take part in Box Tops for Education opportunities.
  • How much money can my school earn with Box Tops for Education?
    Each eligible school participating in the Box Tops for Education program may earn up to, but not more than, $20,000 cash per year (beginning on March 2 of every year) from the Clip program. There are no maximum annual earning limits for schools for eBoxTops credits or Bonus Box Tops. However, individual eBoxTops programs may have independent consumer earning limits based on transactions or activities.
  • How can I earn cash for my school through the Box Tops program?
    The Box Tops program has two main components through which you can earn cash for your school: Box Tops Coupons - Clip Box Tops coupons from hundreds of participating products found in your local grocery store and send them to your school. Your school earns 10¢ for each Box Top redeemed. Learn more about clipping Box Tops. Bonus opportunities – Enter sweepstakes and participate in other promotions to earn even more cash for your school! Learn more about this month's bonus opportunities.
  • What can my school do with the money it earns from Box Tops for Education?
    Your school can use the money for anything it wants. Computers, books, playground equipment and classroom parties are just some of the ways schools have chosen to use the funds raised through Box Tops for Education.
  • How much money has Box Tops for Education given to schools?
    Box Tops for Education has contributed over $525 million to participating schools since the launch of the program in 1996.
  • How does my school get paid for Box Tops earnings?
    Schools are issued two checks per year, in December and April. The December check includes all Box Tops earnings accrued from March 2 to November 1 totaling $20.00 or more. (If the total is less than $20.00, this amount will be carried over and paid in the April check.) The April check includes Box Tops earnings accrued from November 2 through March 1.
  • How do I track our school earnings?
    Go to the School Earnings section, where you'll find your school's earnings to date for each component of the Box Tops program. While earnings accrue continually, checks are issued only twice each year on December 15 and April 15. Please note that it can take six to eight weeks for submissions and earnings to be reflected in your account. For details, see the Your School FAQ section towards the bottom of this page.
  • What are eBoxTops?
    eBoxTops, like physical Box Tops, are worth 10¢ each for your school. However, instead of clipping these Box Tops and sending them into your school, eBoxTops are awarded electronically to your school earnings at BTFE.com and will be included in your school's next Box Tops check amount.
  • How can I earn eBoxTops?
    You can earn eBoxTops through various online programs including sweepstakes and grocery retailer programs. Check BTFE.com for the latest online sweepstakes and local grocery retailer program.
  • What happened to the Marketplace?
    The Marketplace closed on July 31, 2014. Purchases made on or before July 31, 2014 will earn the appropriate eBoxTops once the purchase is confirmed, which should happen within 60 days of the date of your purchase. For details regarding the confirmation and posting of eBoxTops from Marketplace purchases, refer to the FAQ’s at www.boxtops4education.com
  • I don’t see a promotion I saw a few days ago. Did it move somewhere else?
    Box Tops promotions change regularly. However, every promotion that is currently active will always be listed on the Bonus Box Tops page. If a promotion no longer appears, it has ended or expired.
Clipping Box Tops
  • Which products participate in the Box Tops for Education program?
    Box Tops are found on hundreds of participating products throughout your grocery store. Although the Box Tops Clip appears on most participating brands' sizes and flavors, there are some exceptions. For the most current information, see the complete list of Participating Products
  • How much is a Box Tops for Education Clip worth?
    Each Box Tops Clip is worth 10 cents for your school. Occasionally, Bonus Box Tops or Bonus eBoxTops of a different value are issued for special promotions.
  • What are Bonus Box Tops or Box Tops Certificates?
    Occasionally, participating brands may carry Bonus Box Tops on packaging. Bonus Box Tops may be a different value than regular Box Tops. Box Tops Bonus Certificates may be obtained from any number of sources. The value appears on the certificate.
  • Can I turn in expired Box Tops?
    Expired Box Tops, or those that have been photocopied or otherwise reproduced, are not accepted.
  • How does my school get paid for the Box Tops I collect?
    In order for your school to receive an earnings check that includes a total from clipped Box Tops, you must submit your school’s collected Box Tops to Box Tops for Education. Package and mail the Box Tops coupons following the instructions in the Submit Your Box Tops section. You may make as many submissions as you wish during the school year. However, checks will only be issued twice each year, on or around December 15 and April 15.
  • How do I track my school's earnings from clipping Box Tops?
    Go to the School Earnings section, where you'll find your school's earnings to date for each component of the Box Tops program. Please note that it can take six to eight weeks for submissions and earnings to be reflected in your account. For details, see the Your School FAQ section towards the bottom of this page.
  • Can I staple Box Tops to collection sheets?
    Please do not use staples to attach Box Tops to collection sheets. However, you may use staples to attach collection sheets together.
  • How do I submit collection sheets?
    Leave the Box Tops on the collection sheets. Please submit collection sheets in groups of 50 Box Tops (e.g., a stack of five 10-count collection sheets, a stack of two 25-count collection sheets).
  • May I submit ripped or torn Box Tops?
    Yes, as long as the expiration date is clear.
Box Tops Marketplace
  • Where did the Box Tops Marketplace™ go?
    As of August 1 2014, the Box Tops Marketplace has closed. At Box Tops, we encourage school supporters to earn cash for their school through the Clip program and visiting the site regularly for bonus opportunities such as sweepstakes and games.
  • I recently made a purchase through the Box Tops Marketplace. Will my school still earn the eBoxTops for my purchase?
    Yes, purchases made through the Marketplace on or before July 31, 2014 will be confirmed approximately 60 days after the purchase. Your earnings will remain in ‘pending’ status for a 60-day period. During that time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated. The funds from those earnings will be included in the December check distribution to schools.
  • I recently booked travel through the Box Tops Marketplace. Will my school still earn the eBoxTops for my purchase?
    Travel purchases made through the Marketplace on or before July 31, 2014 and completed prior to October 1, 2014 will be confirmed approximately 60 days after the completion of the travel arrangements. Like traditional purchases, your earnings will remain in ‘pending’ status for a 60-day period. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated. The funds from those earnings will be included in the April check distribution to schools.
  • Will I still be able to see my school’s Marketplace earnings on the Box Tops website after August 1, 2014?
    Yes. Marketplace earnings will remain part of your 2014-2015 and 2015-2016 earnings summaries. However, after these earning periods Marketplace will no longer be included as part of earnings summaries. To see your school’s earnings, log in to the Box Tops website and go to the School Earnings section. Here you’ll find your earnings and your school’s earnings. After you make a purchase through the Box Tops Marketplace your earnings on the website will be updated with a ‘pending’ status, within five business days of the date of your transaction. Your earnings will remain in ‘pending’ status for a 60-day period. During this time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated.
  • Where can I find how much my school has earned through the Marketplace?
    To see your school’s earnings, log in to the Box Tops website and go to the School Earnings section. Here you’ll find your earnings and your school’s earnings. After you make a purchase through the Box Tops Marketplace your earnings on the website will be updated with a ‘pending’ status, within five business days of the date of your transaction. Your earnings will remain in ‘pending’ status for a 60-day period. During this time, if you make a return, exchange or modify your original purchase in any way, your earnings may be updated to reflect those changes. After the 60-day period, your earnings will become ‘confirmed’ and your school’s earnings will be updated.
  • What should I do if a purchase isn’t reflected in our school’s Marketplace earnings?
    First, determine how long it's been since the purchase was made. It can take up to 60 days for information to be posted to your school’s account. If you feel that a donation has not been credited to your school after 60 days from the date of purchase, please let Box Tops Team know so that we can investigate.
  • How can I contact your customer service department?
    You can contact customer service at 1-888-799-2444. You can also send an email through our Contact Us page.
Bonus Box Tops
  • What kinds of promotions does Box Tops run?
    Box Tops runs lots of different kinds of promotions, including sweepstakes, contests, coupons, Bonus Box Tops offers, grocery retailer programs, special partner offers and more. To see all current bonus opportunities, or to find local promotions and events in stores near you, visit the Bonus Box Tops page. And click the Coupons link at the bottom of every page for this month’s money-saving coupons. All of these promotions change continually, so check back often to see what’s new!
  • I don’t see a promotion I saw a few days ago. Did it move somewhere else?
    Box Tops promotions change all the time. However, every promotion that is currently active will always be listed on the Bonus Box Tops page. If a promotion no longer appears, it has ended or expired.
  • How are the winners determined in a Box Tops sweepstakes?
    Selection process and other details may vary by event and are provided in the Official Rules for each contest or sweepstakes. Look for the Rules link on the sweepstakes entry page.
  • How does my school get Box Tops if I win a sweepstakes?
    Schools are awarded eBoxTops electronically. It may take 4 to 6 weeks for these eBoxTops winnings to appear on your school’s earnings page.
Coupons
Your School
  • How does Box Tops calculate my school's earnings?
    As a Coordinator, you must total all Box Tops coupons and Bonus certificates that have been collected by your school and submit them to Box Tops for Education. Schools will be credited 10¢ for each Box Top coupon and the face value of each Bonus Box Top submitted.
  • How much has my school earned through Box Tops?
    On the School Earnings page you can see your school’s earnings for the current school year as well as the past five years. Keep in mind that this year’s earnings total may not reflect all recent earnings, due to submissions and reporting schedules
  • Can I see my school's earnings compared to other schools?
    Yes. To see how your school compares to schools in your area, your state and across the nation, visit the School Earnings section.
  • How do I change my personal information?
    Click on My Profile at the top of any page.
  • How do I change the school I am supporting through the Box Tops website?
    The School Earnings page indicates the name of the school you are currently supporting. To change your designated school, click on My Profile at the top of any page.
  • When will my school receive payment for its earnings?
    Payments are made twice each school year, in December and April. Each payment will include amounts earned by schools from clipping Box Tops as well as through bonus programs. The December payment will reflect the amounts earned from March 2 through November 1, and the April payment will reflect the amounts earned from November 2 through March 1. Schools that accrue total earnings of less than $20.00 from March 2 through November 1 will not be issued a December payment. Instead, those earnings will carry over and a payment will be issued for the entire school year (March 2 through March 1) to those schools in the April payment. It may take approximately 2-4 weeks for checks to arrive from the time they are sent out.
  • How is my school goal calculated?
    You can set your school’s goal on the School Goal page on the Coordinator website. If you do not set a goal for your school, Box Tops will automatically calculate a goal for your school: If your school's earnings last year were less than $1,000, your school's goal will be set at $1,000; if your school’s earnings last year were greater than $1,000, Box Tops will increase your school's goal by adding 20%. A realistic goal helps challenge schools to earn more!
  • How long does it take for earnings to show up on the site? I’ve submitted Box Tops but my submission isn’t reflected in the total.
    Physical Box Tops submissions may take up to 6 weeks to be credited to your account. Normally, a submission takes 1 to 3 weeks to be processed, but at busy times, such as just after a submission deadline, it can take 4 to 6 weeks. For example, if you mail a shipment on Jan 25th, it may not be received and accounted for by our processing center until early February.
  • What if I want to see earnings information for my school prior to the past five years?
    Call Box Tops for Education Customer Service at 1-888-799-2444. Our phone representatives can assist you.
  • Are the school rankings for this year updated every month?
    Yes. School rankings are updated monthly on the 15th.